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Whiskey, Jazz & LEADERSHIP
2024 Signal Award and Davey Award winner for Best Host and Best in Self-Help Category. More than a podcast—this is a masterclass in leadership wrapped in the rich ambiance of whiskey & jazz. Transform your performance with wisdom you won’t find anywhere else.
Empowering Service with Shep Hyken (Part 2)
Episode: 41, Duration: 20 minutes
Empowering Service with Shep Hyken (Part 2)
Latest Episode
Empowering Service with Shep Hyken (Part 2)
In Part 2 of our conversation with customer service legend Shep Hyken, we dive deeper into what it takes to stay relevant, resilient, and remarkable in a rapidly changing world. From surviving business shakeups like 9/11 and COVID to reinventing his entire speaking career, Shep opens up about how great leaders adapt—not by pivoting away, but by adjusting with purpose. We talk jazz, blues, and business—with riffs on improvisation, empowering frontline employees, and why amazing service is all about consistency. Shep also shares how he launched his own research to stay ahead of customer expectations and built credibility with brands like Disney, Anheuser-Busch, and IBM.Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to behind-the-scenes insights from Shep Hyken and other industry legends. Cheers! 🥃
Episode: 41 | 20 minutes
Empowering Service with Shep Hyken (Part 2)
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Meet The Host
Galen Bingham
Galen Bingham, known as “The Leadership Strategist®,” has forged a remarkable career in leadership development, characterized by his unwavering dedication and passion. Beginning his professional journey as a sales representative at Kraft General Foods, Galen aspired to reach the heights of corporate leadership. His ambition led him to earn an MBA from Rice University and achieve significant milestones, including induction into the Coca-Cola North America President’s Club as a Director of Sales. An unexpected turn in his career came when he took on a developmental assignment as an internal coach, which evolved into a lifelong calling. With over 8.5 years dedicated to coaching roles at Coca-Cola and beyond, Galen has become a globally recognized leadership coach, author, and speaker. He now trains and mentors executives and leaders across 12 countries, sharing his expertise through his bestselling books and popular podcast, “Whiskey, Jazz and Leadership.”